HOW WE ASSIST

INSIGHTS

  • Current, focused insights
  • Market context, trends and developments
  • More informed decision-making
  • Address your customers’ and prospects’ needs
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Insights
Research

RESEARCH

  • The insights and data you need
  • Upscale and mainstream consumers
  • Syndicated and custom research
  • Market and media research
  • Qualitative and quantitative research
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CONSULTING

  • Use our expertise and advice to meet your needs
  • Address your short- and long-term business challenges
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Consulting
Training

TRAINING

  • Partner with us to educate your staff  about what your customers and prospects expect when they deal with your organization
  • Keep current customers while attracting and engaging prospects
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FEATURED INSIGHTS BRIEF

How different are the consumers that make up the "luxury buyers", "affluent" and "wealthy" market segments that constitute today’s “upscale” marketplace? This Insights brief, part 2 of our two part series, explores the lifestyle, psychographic and media consumption differences among these three, overlapping market segments that encompass 114 million American adults.
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FEATURED EVENT

LuxeEX: Why Treating Customer-Facing Associates Well Matters to Bricks-and-Mortar Store Relevance

LuxeEX: Why Treating Customer-Facing Associates Well Matters to Bricks-and-Mortar Store Relevance

Bob will be speaking at Luxury Daily’s January 15th Luxury FirstLook 2020 Conference.

An army marches on its stomach: most retailers do not get that when bemoaning lackluster bricks-and-mortar foot traffic and sales. Why should things change unless store associates, or “educators,” as Lululemon niftily calls them, are treated as well as customers?

Jack Mitchell, chairman, Mitchells Stores
Bob Shullman, CEO, Shullman Research Center

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NEWS & PRESS

Luxury Daily

Modern luxury brand building hinges more on lifestyle than heritage

LuxeEX: Why Treating Customer-Facing Associates Well Matters to Bricks-and-Mortar Store Relevance

Bob will be speaking at Luxury Daily’s January 15th Luxury FirstLook 2020 Conference.

More information and registration.

Italy-America Chamber of Commerce Presents 2019 Luxury Summit in Partnership with The Luxury Institute and KPMG

Bob moderated a panel on November 19, 2019 at the Italy-America Chamber of Commerce 2019 Luxury Summit in New York. The panel focused on education and professional development and featured experts from luxury retailers and academia.