HOW WE ASSIST

INSIGHTS

  • Current, focused insights
  • Market context, trends and developments
  • More informed decision-making
  • Address your customers’ and prospects’ needs
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Insights
Research

RESEARCH

  • The insights and data you need
  • Upscale and mainstream consumers
  • Syndicated and custom research
  • Market and media research
  • Qualitative and quantitative research
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CONSULTING

  • Use our expertise and advice to meet your needs
  • Address your short- and long-term business challenges
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Consulting
Training

TRAINING

  • Partner with us to educate your staff  about what your customers and prospects expect when they deal with your organization
  • Keep current customers while attracting and engaging prospects
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FEATURED INSIGHTS BRIEF

How different are the consumers that make up the "luxury buyers", "affluent" and "wealthy" market segments that constitute today’s “upscale” marketplace? This Insights brief, part 2 of our two part series, explores the lifestyle, psychographic and media consumption differences among these three, overlapping market segments that encompass 114 million American adults.
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FEATURED EVENT

Amazon: Disruption and Innovation in the Luxury Markets

Amazon: Disruption and Innovation in the Luxury Markets

Bob’s insightful presentation entitled “Twenty-One Years of Disruption: How Americans Shop,” describes how Amazon has been disrupting retailing while simultaneously enhancing the consumer’s shopping experience at a Luxury Marketing Council of Connecticut-Hudson Valley event in Greenwich, CT.

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NEWS & PRESS

Luxury Daily

Modern luxury brand building hinges more on lifestyle than heritage

LuxeEX: Why Treating Customer-Facing Associates Well Matters to Bricks-and-Mortar Store Relevance

Bob spoke at Luxury Daily’s January 15th Luxury FirstLook 2020 Conference.

More information and registration.

Italy-America Chamber of Commerce Presents 2019 Luxury Summit in Partnership with The Luxury Institute and KPMG

Bob moderated a panel on November 19, 2019 at the Italy-America Chamber of Commerce 2019 Luxury Summit in New York. The panel focused on education and professional development and featured experts from luxury retailers and academia.